Dominic Mukoro

Dominic Mukoro

Head of Product & Business Development

Lagos, NG.

About

Technical Product & Business Development Manager with 5+ years of experience across proptech, fintech, and operations-driven businesses, combining product strategy, business development, technical prototyping, and commercial execution. Experienced in taking digital products from problem discovery and requirements definition through prototyping, proof-of-concept development, MVP delivery, deployment, and iteration.
Proven ability to bridge business and technical teams, translate operational challenges into digital products, develop product roadmaps and PRDs, lead zero-to-one initiatives, integrate payment and third-party services, and build partnerships that drive adoption and revenue. Hands-on experience with modern product development and deployment tools including GitHub, VS Code/Codex, Render, MongoDB Atlas, Supabase, Firebase, Cloudinary, Resend/SMTP, and API/payment integrations.

Work

Silverstone Managers Limited

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HEAD OF PRODUCT & BUSINESS DEVELOPMENT

Lagos, Lagos, Nigeria

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Summary

Spearheaded product strategy, platform development, and strategic business partnerships, successfully launching and scaling digital property management ecosystems.

Highlights

Spearheaded end-to-end product development for a proptech platform MVP (Suite N' Crib), integrating property listings, digital payments, and access control, driving a 60% increase in user engagement within 3 months of launch.

Generated ₦6,000,000 in onboarding revenue by securing and integrating 120 residential communities onto the platform ecosystem within the first 7 months.

Optimized user onboarding flows by 35% and boosted platform adoption by leveraging Google Analytics and behavioral insights, enhancing product usability and expanding partnerships.

Led the full product lifecycle for Silverstone App (web, mobile, desktop), developing an integrated access control system and facilitating over 3,000 successful in-app payment transactions.

Authored comprehensive Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs), guiding cross-functional engineering, design, and operations teams to ensure timely delivery of scalable product features and ecosystem expansion.

Implemented platform monetization strategies through onboarding fees and service integrations, identifying and capitalizing on new growth opportunities.

I am also responsible for email, domain and hosting services management to ensure all technology operations run smoothly

I am responsible for managing the app and all adjoining services to ensure 90% uptime from onboarding to in-app bill payments to code generation to scheduled updates.

Dupes Bakery

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BUSINESS DEVELOPMENT MANAGER

Lagos, Lagos, Nigeria

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Summary

Directed comprehensive business operations, financial performance, and strategic growth initiatives for a commercial bakery.

Highlights

Drove a 233% increase in weekly revenue, growing from ₦300,000 to over ₦1,000,000, by identifying and implementing effective business growth strategies.

Optimized operational workflows and developed customer retention strategies, significantly improving overall profitability and customer loyalty.

Negotiated and managed critical vendor and supply chain relationships, ensuring cost efficiency and maintaining operational stability.

Managed comprehensive day-to-day business operations, including production, sales, and customer service, for two years in the owner's absence, ensuring sustained operational growth.

Improved logistics and delivery workflow by implementing a robust distribution system through strategic partnerships involving the business and a host of Uber drivers designated to predefined zones in Lagos in order to achieve speed, timely delivery and improve materials handling ratings ensuring products get from the bakery on time and in good condition as we intend it to.

Metro Africa Xpress (MAX.NG)

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LEAD ANALYST: COLLECTIONS, FINANCIAL OPERATIONS & BUSINESS INTELLIGENCE

Lagos, Lagos, Nigeria

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Summary

Spearheaded financial operations and strategic decision-making through robust data analysis and collections management for a leading mobility platform.

Highlights

Increased month-on-month collections rate by 28% by leading collections operations for the rider financing program, ensuring high compliance and repayment across a large network.

Generated critical data-driven insights, utilized by leadership, to significantly improve collections strategy and operational efficiency.

Conducted in-depth financial analysis and reconciliation, proactively identifying operational risks and key performance trends.

Collaborated directly with the CFO to develop and implement asset financing strategies, supporting electric bike expansion initiatives.

Education

University of Lagos

Lagos, Lagos, Nigeria
M.Sc. Marketing

University of Lagos

Lagos, Lagos, Nigeria
B.Sc. Business Administration

Yaba College of Technology

Lagos, Lagos, Nigeria
Diploma Business Administration

Languages

English

Yoruba

Certificates

Professional Certificate in Product Management

3MTT

Essentials in Software Development

LinkedIn

Data Science and Analytics

IBM SkillsBuild

Agile Fundamentals

IBM SkillsBuild

Skills

Product Management

Product strategy, Product roadmap development, Agile/Scrum methodologies, MVP development, Feature prioritization, Sprint planning and backlog management, Product lifecycle management, Stakeholder management.

Business Development

Strategic partnerships, Platform monetization strategies, Market analysis, Revenue growth strategy, Customer acquisition strategy, Vendor and partner negotiations, Business model design.

Technical & Analytics

Product analytics, Data analysis and visualization, Google Workspace and Analytics, Power BI, KPI monitoring and performance reporting, API integrations, Payment gateway integration, Firebase authentication and push notifications, MongoDB database management, GitHub version control, VS Code development environment, Android Studio (WebView app deployment), Render cloud hosting.

Projects

Handyman (On Demand)

Handyman (On Demand)

Freelance Project

Summary

Handyman PWA (On-Demand Service Marketplace) A digital on-demand service marketplace built to make it easier for customers to find, book, manage, and pay for local handymen and home-service providers. The platform addresses common challenges around finding reliable service providers, unclear service processes, payment risks, limited visibility into job progress, and the lack of structured digital tools for managing service operations. The platform supports service booking, provider onboarding and verification, wallet and escrow-style payment workflows, job tracking, in-app communication, job photo evidence, ratings, push notifications, and administrative oversight. Service providers can create profiles, showcase previous work, receive and accept relevant job requests, manage ongoing jobs, and earn through completed services on the platform. Responsibilities: Managed the product development lifecycle from concept through MVP execution, covering product strategy, requirements gathering, workflow design, feature prioritization, stakeholder coordination, and technical implementation. I worked across both the product and development sides of the project, using VS Code and Codex-assisted development to turn the marketplace concept into a working PWA. I defined the customer, handyman, and admin workflows and developed the PRDs, BRDs, user guides, and operational documentation required to support the product. I also drove key product decisions around service booking, provider verification, job tracking, wallet and escrow-style payments, notifications, and deployment. My Impact: Designed a structured booking process that allows customers to create service requests, provide job details, select a location, upload supporting images, and track the progress of their jobs. Designed the handyman workflow from receiving and accepting a job through arrival, work commencement, and completion. Introduced start and completion verification codes, as well as before-and-after job photos, to provide greater accountability and a digital record of service delivery. Designed provider profiles that allow handymen to showcase their skills, work samples, ratings, and service history. Implemented wallet and escrow-style transaction logic to improve payment confidence and provide a structured flow for customer payments, platform fees, and provider earnings. Integrated Firebase Cloud Messaging for operational notifications and Cloudinary for image storage. Used MongoDB Atlas and Mongoose for data management, Render for deployment, GitHub and GitHub Pages for version control and web distribution, Resend/SMTP for email workflows, and Android Studio for WebView/APK compilation. Challenges: Designing a scalable marketplace workflow that balanced customer convenience, provider accountability, and administrative oversight. Translating traditional offline service processes into simple and clearly defined digital workflows. Coordinating multiple business and technical requirements while maintaining a straightforward experience across customer, handyman, and admin roles. Managing evolving requirements around payments, wallet logic, verification codes, provider verification, job evidence, notifications, and mobile access. Final Output: Established a working PWA/MVP foundation for an on-demand skilled-services marketplace. The product provides a structured digital experience for service discovery, booking, provider management, job tracking, payment handling, communication, and service completion. The platform also provides a foundation for future expansion into areas such as dispute management, advanced payment infrastructure, location-based provider matching, provider scheduling, and a broader digital ecosystem for skilled service providers.

Suitencrib website for shortlet and monthly rental

Suitencrib website for shortlet and monthly rental

CI/CD

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Summary

A digital rental and accommodation platform designed to simplify apartment discovery, booking, and short term (daily, weekly, monthly rental) stays for property seekers and accommodation providers faced with challenges of fragmented booking processes, limited flexible rental options, inefficient onboarding, and poor digital management of rental operations.. The platform focuses on providing flexible rental options, streamlined onboarding and KYC verification, secure payment integration, apartment listing management, and an improved booking experience for both customers and property managers. It also caters for realtors and allows them to earn directly via the app when their clients book units using their realtor-code. RESPONSIBILITIES: Managed the product development lifecycle from concept to execution, overseeing product strategy, requirements documentation, workflow design, stakeholder coordination, and feature prioritization. I worked closely with design and web development to define user experience, implement operational processes, and ensure the platform delivered seamless property booking and management solutions aligned with business goals and customer needs. MY IMPACT: Introduced flexible rental options to cater to different customer needs (daily, monthly rental packages). Integrated digital onboarding and KYC verification processes to improve trust and compliance. Designed booking and property management workflows to simplify user experience and operational management. Designed realtor commission flow to ensure realtors get paid for successful referrals using their realtor-code, this code is to be used by the clients on the platform to ensure the realtor gets paid commission and client gets a percentage off. CHALLENGES: Defining scalable operational processes for property onboarding and booking management. Coordinating multiple business requirements while maintaining a seamless user experience. Managing evolving feature requirements during product development (like realtor code/commission) FINAL OUTPUT: Established a structured digital accommodation and rental platform for the local real estate market. Improved the booking and onboarding experience for users and property managers. Created a foundation for scalable property and rental management operations.

Silverstone managers app and onboarding portal

Silverstone managers app and onboarding portal

CI/CD

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Summary

A mobile app with accompanying security app and an onboarding portal for real estate organisations, homeowners, tenants, estate managers, security personnel, with features that allow stakeholders manage their property, collect fees and manage estate access. RESPONSIBILITIES: Led the product team from product planning and requirements gathering to stakeholder management, feature prioritization, development coordination, testing, deployment, and continuous improvement. Worked closely with stakeholders, developers, and operations teams to align the product with business and user needs. MY IMPACT: Managing the app through its life cycle. I led the product development team to structure the platform into three connected solutions: resident app, security app, and onboarding portal. Prioritized access management and fee collection features as core MVP functionalities. Implemented workflows for visitor code generation and resident onboarding to improve estate operations. CHALLENGES: Aligning the needs of different stakeholders including estate managers, residents, and security personnel. Managing operational complexities around access control and estate security processes. Balancing usability with administrative control features. FINAL OUTPUT: Improved operational coordination within estates. Simplified resident onboarding and visitor access processes. Created a scalable digital solution for estate management and property operations. Increased revenue collection through payment features which made it easy for people to make payments, and also for estates to enforce compliance.